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Case Manager
Benjamin's House Emergency Shelter is seeking qualified candidates for Case Management.  The case manager is responsible for providing direct service to individuals and families who apply for admission to and who receive emergency shelter assistance at Benjamin’s House. The case management service focus is on securing and maintaining employment as well as safe, affordable, permanent housing by addressing identified needs within a set time frame with available resources. 

Responsibilities
Case Management
  • Provide emergency shelter assistance to address the immediate needs of homeless individuals and families
  • Receive referrals and respond promptly – usually within 48 hours; provide referrals to other resources when appropriate
  • Determine eligibility for shelter admissions
  • Provide case management to shelter clients
  • Assess individual strengths, needs, abilities and preferences to assist in the development of housing and employment goals
  • Develop a housing self-sufficiency plan 
  • Monitor progress toward goal achievement, track client outcomes over time, and maintain accurate documentation
  • Enforce program rules and procedures to ensure compliance
  • Work with other service systems and initiatives, including veterans, corrections, housing authorities, and DHS to coordinate processes
  • Identify, develop, and maintain good working relationships with community resources
  • Provide information to program participants about available affordable housing units, rental subsidies, and landlords who are agreeable to working with clients
  • Organize and maintain case files in a timely fashion and in accordance with professional practice

After Care Program
  • Coordinate the transition to After Care as clients complete the 90-day in-house program 
  • Provide proactive follow-up home visits to ensure stability and self-sufficiency
  • Mediate conflicts that might arise between individuals/families and landlords
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral sources, collaborating agencies)
  • Manage and coordinate all efforts of the PIT (Point in Time) count bi-annually as administered by the COC (Continuum of Care) 

Community Outreach & Collaboration
  • Network with community resources and establish relationships with local landlords for collaboration 
  • Participate in staff meetings and work as a team member to provide effective, quality services to the community. Provide support to other team members as appropriate
  • Work cooperatively and maintain positive relationships with other service providers including affordable housing management, schools, health and human services, and other community partners as necessary for the success of our residents 

Record Keeping & Reporting
  • Provide information for monthly board reports and grant applications
  • Provide status reports and seek assistance from the Executive Director as appropriate 
  • Maintain confidential hard copy case files with all relevant documentation in the appropriate section
  • Ensure accurate and timely collection of data required for reporting in WISP 
  • Work with the Executive Director in the development and implementation of programs 

Required Knowledge, Skills, and Abilities
  • Knowledge and understanding of the functions of case management 
  • Basic knowledge of the resources in the community available for the homeless population
  • Ability to form partnerships in the community and seek out community resources
  • Strong oral and written communication and interpersonal skills
  • Strong organization, time management, and data management skills
  • Ability to multi-task and problem-solve under pressure 
  • Ability to provide positive client service to populations with challenging behaviors 
  • Demonstrate dependability, maturity, and initiative
  • Able to maintain program/client/agency confidentiality and treat each individual with dignity and respect, and to set and observe personal limits and boundaries, especially with respect to clients
  • Leadership skills, including the ability to provide guidance and direction to shelter staff and volunteers
  • Ability to accept supervisor and complete tasks demonstrating a spirit of cooperation and respect
  • Demonstrate a positive attitude and possess the ability to work effectively as part of a team and independently 

Qualifications
  • BS Degree in Social Work or a related field preferred, or a combination of education and work experience in a human service field may be considered
  • Work, internship, practicum, or volunteer experience in a human service setting is a plus 

Working Conditions and Requirements for Work
  • Work is normally performed in the shelter facility 
  • Some physical work is required, including lifting, bending, climbing stairs, carrying up to 35 pounds
  • Must have a car, a valid Wisconsin Driver’s License, and a clean driving record, and be willing to travel locally as required during working hours
  • Some work hours will require availability outside normal work hours, including evenings, weekends, and holidays, as well as after-hour on-call coverage 
  • Provide after-hour on-call coverage on a rotating basis 
  • Provide authorization for a Criminal Background Check 
  • Hourly position; work week is 40 hours minimum with flexible scheduling
  • 80 hours of PTO with 6 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) 
  • Initial 90-day probationary period with review; 180-day review with a potential salary increase in the first year of employment 
  • Yearly Performance Evaluation with potential bonus hereafter for year of employment. 
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Benjamin’s House Emergency Shelter, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military or other criteria prohibited by law.

Interested candidates should send their resume and cover letter to [email protected] 
Program Assistant 

Benjamin's House Emergency Shelter is seeking qualified candidates for our Part-Time Program Assistant position (7:00 am-3:00 pm, 3:00 pm - 11:00 pm, and 11:00 pm - 7:00 am).

As a member of the service delivery team, the Program Assistant’s primary role is to provide after-hour supervision of the shelter and to perform housekeeping and related tasks. This position requires flexible scheduling, including evening, overnight, weekend, and holiday hours.
  • Acts as the receptionist after regular business hours; records messages and places them in the appropriate staff mailbox
  • ​Provide a brief update at shift change to include any significant observations/occurrences
  • Enforce program rules and procedures to ensure compliance
  • Assist residents with access to telephone, computer, and other resources
  • Attend all meetings relevant to the position; participate in required training
  • Other duties as assigned by the Executive Director

Desired Skills and Experience:
  • Must be detail-oriented, energetic, and professional
  • Strong customer service skills
  • Enthusiastic, must enjoy working independently and in a team environment
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Benjamin’s House Emergency Shelter, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military or other criteria prohibited by law.

Interested candidates should send their resume and cover letter to [email protected]